Privacy Policy

Who We Are

Our website address is: https://grabtogrill.ca
For any privacy-related questions, you may contact us at: info@grabtogrill.ca

What Personal Data We Collect and Why We Collect It

We collect the following personal information when you interact with our website or place an order:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely via third-party provider)

How We Use Your Information

We use your information only to:

  • Process and fulfill orders
  • Communicate with you about your order or inquiries
  • Improve our products and services
  • Send marketing communications only if you have opted in

We do not sell or rent your personal information.

Payment Processing

All payments are processed securely through Stripe.
We do not store your payment card details on our servers. Stripe handles payment data according to their own security and privacy standards.

  • Comments: When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (hash) may be provided to the Gravatar service to determine whether you are using it. After approval of your comment, your profile picture is visible publicly in the context of your comment.
  • Media: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS). Visitors to the website may be able to download and extract location data from images.
  • Contact Forms: When you contact us through forms on the site, we collect the information you provide (such as name, email, and message) solely for customer service and communication purposes. We do not use this information for marketing unless you explicitly opt in.
  • Cookies
    • Our website uses cookies to enhance user experience.
    • If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last for one year.
    • Login cookies last for two days (or two weeks if “Remember Me” is selected).
    • Screen option cookies last for one year.
    • Editing or publishing content sets a cookie that expires after one day.
    • You can control cookies through your browser settings.
  • Embedded Content from Other Websites: Articles on this site may include embedded content (e.g., videos, images, articles). Embedded content behaves exactly as if you visited the other website directly. These third-party sites may collect data, use cookies, and monitor your interaction with their content.
  • Analytics: We may use basic analytics tools to understand website usage and improve our services. These tools may collect anonymous usage data.

Who We Share Your Data With

We do not sell or share your personal data. We only share information when necessary to:

  • Process payments (via Stripe)
  • Comply with legal obligations
  • Prevent fraud or protect our rights

How Long We Retain Your Data

  • Order information is kept as long as necessary for accounting and legal purposes.
  • Contact form submissions are kept for customer service follow-up.
  • Comments and their metadata are retained indefinitely.

Registered users (if any) can view, edit, or delete their personal information at any time (username cannot be changed).

What Rights You Have Over Your Data

  • You have the right to:

    • Request access to your personal data
    • Request correction of your data
    • Request deletion of your data

    To make a request, contact us at:   Email: grabtogrill@gmail.com

Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service. Payment data is securely processed by Stripe.

How We Protect Your Data

We implement appropriate security measures including:

  • Secure payment processing via Stripe
  • SSL encryption
  • Limited access to personal data

Data Breach Procedures

In the event of a data breach, we will promptly investigate, take corrective action, and notify affected users if required by law.

Data Breach Procedures

In the event of a data breach, we will promptly investigate, take corrective action, and notify affected users if required by law.

Contact Information

Email: grabtogrill@gmail.com

Phone: 236-858-3727